CUSTOMER SERVICE

Hidden Valley
Automotive
Scotts Valley
Provides
Warranty
Work

parts and labor

Free Local Customer Shuttle

work/home/school

Early/
Late
Drop-Off

Prioritize Service/ Repairs

Records
Kept

all services/repairs

Service
Stickers
Provided

Worn
Parts
Displayed

we're here to service, not to sell

The Importance Of Direct Communications

Unlike some automotive facilities, Hidden Valley Auto does not employ a service advisor, a "salesperson," to interact with their clientele. Here, you'll Customer service either deal with owner Dick, a life-long automotive mechanic, or technicians Jeff or Dan. Customers appreciate being able to directly communicate their automotive needs to a technician, not a middle man, as very few service advisors have ever "turned a wrench," professionally.

Easy Experiences, Good Experiences

The Number One Goal Is To Make Customers Happy So They Want To Return

Whether it's regular auto maintenance or repairs, when it come to part replacements, you want the highest quality parts installed in your vehicle. Some auto repair shops use cheap auto parts, in order to keep the final invoice low. But that's hardly a favor to their clients if a low-quality part fails and they have to come back to the shop for further work. At Hidden Valley Automotive Scotts Valley, they only use OEM (original equipped manufacture) parts. Why? OEM parts have been tested extensively, and Dick and the technicians know theyll perform as expected. As their their labor rate is quite fair, it's the same with their quality replacement parts: You'll pay far less for both parts and labor at Hidden Valley Auto than at any dealership and most other independent repair and service centers.

Pen

Using Quality Auto Parts Always Make A Big Difference…

A First-Time Scotts Valley Client Learns Why

"I had a few car starting problems with my older BMW. I thought it might be a bad battery, so I replaced it. Darn car still wouldn't start. Had it towed to Hidden Valley.Automotive. I figured the problem might be a bad car alternator as I had ordered a rebuilt starter on-line about six months ago. Turns out it was the starter! Dick said my starter wasn't working and it wasn't the best quality. He said the new starter would be quality and comes with a warranty. It was a quick fix and I was able to pick up the car the next morning. I like this shop: The price was reasonable and they seem honest and straightforward."

— L.T. Scotts Valley