we're here to service, not to sell
The Importance Of Direct Communications
Unlike some automotive facilities, Hidden Valley Auto does not employ a service advisor, a "salesperson," to interact with their clientele. Here, you'll
either deal with owner Dick, a life-long automotive mechanic, or technicians Jeff or Dan. Customers appreciate being able to directly communicate their automotive needs to a technician, not a middle man, as very few service advisors have ever "turned a wrench," professionally.
Easy Experiences, Good Experiences
The Number One Goal Is To Make Customers Happy So They Want To Return
Whether it's regular auto maintenance or repairs, when it come to part replacements, you want the highest quality parts installed in your vehicle. Some auto repair shops use cheap auto parts, in order to keep the final invoice low. But that's hardly a favor to their clients if a low-quality part fails and they have to come back to the shop for further work. At Hidden Valley Automotive Scotts Valley, they only use OEM (original equipped manufacture) parts. Why? OEM parts have been tested extensively, and Dick and the technicians know theyll perform as expected. As their their labor rate is quite fair, it's the same with their quality replacement parts: You'll pay far less for both parts and labor at Hidden Valley Auto than at any dealership and most other independent repair and service centers.